Terms of service

Thank you for shopping with us. We value your trust and aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

To request a return, please email us at:

📧 officialnoorulhayat@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos (if item is damaged or defective)

We will review your request and provide further instructions.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (unless received defective)

  • Items without original packaging

  • Sale or clearance items

  • Customized or personalized products

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Send clear photos or videos as proof.

After verification, we will:

  • Offer a replacement, or

  • Issue a refund (if replacement is not available)

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued via the original payment method (e.g., bank transfer, Easypaisa, JazzCash, or card payment).

Please note that shipping charges are non-refundable unless the item was damaged or incorrect.

5. Exchange Policy

We offer exchanges only for defective or damaged items. If you need an exchange, contact us at:

📧 officialnoorulhayat@gmail.com

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost return parcels.

7. Order Cancellation

Orders can be canceled within 12 hours of placing them. After this time, orders may already be processed and cannot be canceled.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 officialnoorulhayat@gmail.com

If you'd like, I can also:

  • Add Cash on Delivery (COD) terms (very common in Pakistan)

  • Make it more strict (less refunds risk)

  • Or more customer-friendly (better trust & conversions)

Just tell me what type of products you sell 😊


also write terms of services

Here is a professional Terms of Service page you can copy and paste into your Shopify store (customized for a Pakistan-based store and your email included).

Terms of Service

Last Updated: [Insert Date]

Welcome to our store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

If you do not agree with any part of these terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision of a parent or guardian.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not violate any laws of Pakistan while using our services.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

  • All products are subject to availability.

  • We reserve the right to limit quantities of any product.

  • Product descriptions and prices may change at any time without notice.

  • We make every effort to display product colors and images accurately, but we cannot guarantee exact screen display accuracy.

3. Pricing & Payments

  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise.

  • We reserve the right to modify prices at any time without prior notice.

  • Payment must be completed before order processing (except Cash on Delivery orders, if applicable).

  • For Cash on Delivery (COD), customers must ensure availability at the delivery address.

4. Order Acceptance & Cancellation

  • We reserve the right to cancel or refuse any order at our discretion.

  • Orders may be canceled if there is suspected fraud, pricing error, or product unavailability.

  • Customers may request order cancellation within 12 hours of placing the order.

5. Shipping & Delivery

  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

  • We are not responsible for delays caused by courier services.

  • Customers must provide accurate shipping information. We are not responsible for failed deliveries due to incorrect details.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy. Please review that policy for detailed information.

7. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Text

  • Graphics

is the property of our store and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits or data

  • Misuse of products purchased from our store

All products should be used according to instructions provided.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

11. Contact Information

For any questions regarding these Terms of Service, please contact us at:

📧 officialnoorulhayat@gmail.com