Refund policy

Thank you for shopping with us. We value your trust and aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

To request a return, please email us at:

📧 officialnoorulhayat@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos (if item is damaged or defective)

We will review your request and provide further instructions.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (unless received defective)

  • Items without original packaging

  • Sale or clearance items

  • Customized or personalized products

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Send clear photos or videos as proof.

After verification, we will:

  • Offer a replacement, or

  • Issue a refund (if replacement is not available)

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued via the original payment method (e.g., bank transfer, Easypaisa, JazzCash, or card payment).

Please note that shipping charges are non-refundable unless the item was damaged or incorrect.

5. Exchange Policy

We offer exchanges only for defective or damaged items. If you need an exchange, contact us at:

📧 officialnoorulhayat@gmail.com

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost return parcels.

7. Order Cancellation

Orders can be canceled within 12 hours of placing them. After this time, orders may already be processed and cannot be canceled.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 officialnoorulhayat@gmail.com