Shipping policy
Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders across Pakistan.
1. Order Processing Time
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Orders are processed within 1–3 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a confirmation message once your order has been dispatched.
2. Shipping Coverage
We currently ship nationwide across Pakistan.
If you are unsure whether we deliver to your area, please contact us before placing your order.
📧 officialnoorulhayat@gmail.com
3. Delivery Time
Estimated delivery time:
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Major cities: 2–4 business days
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Other areas: 3–7 business days
Delivery times may vary depending on your location and courier service operations.
Please note that delays may occur due to:
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Weather conditions
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Public holidays
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Courier company issues
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High order volumes
4. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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We may offer free shipping promotions from time to time.
Shipping fees are non-refundable unless the item received was damaged or incorrect.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
Please ensure:
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Someone is available at the delivery address to receive and pay for the parcel.
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The correct contact number is provided.
Failure to accept a COD order may result in restrictions on future orders.
6. Order Tracking
Once your order is shipped, tracking details (if available) will be shared via SMS, email, or WhatsApp.
If you do not receive tracking information within the expected timeframe, please contact us.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your address, contact us immediately at:
📧 officialnoorulhayat@gmail.com
8. Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours with clear photos.
If your package is lost in transit, we will coordinate with the courier service to resolve the issue.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us: